1. Overview

At Bluewatts, we want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, you may request a return, exchange, or refund under the terms outlined below.

This Return Policy applies only to products purchased directly from Bluewatts.store. Returns or refunds for products purchased through third-party sellers must follow the policies of the respective reseller.

This policy applies to customers in Nigeria and the United Kingdom.

2. Return Eligibility

We accept returns for both defective and non-defective products, provided that:

  • The return request is submitted within 30 days from the date you received the item.
  • The product is new, unused, undamaged, and in its original packaging, including all accessories, manuals, and documentation.
  • A valid proof of purchase or order number is provided.

Note: Products that show signs of use, damage due to improper handling, or missing components are not eligible for return.

3. How to Initiate a Return

To initiate a return:

  1. Contact our Customer Support Team via email at support@bluewatts.store with your order number and reason for return.
  2. You may return your item by mail or at a designated drop-off location, where applicable.
  3. A free return shipping label is included in your package—there is no cost for return shipping.
  4. Securely pack the item in its original packaging before returning it.

4. Damaged or Defective Items

If your product arrives damaged, defective, or incorrect:

  • Contact us within the 30-day return window.
  • Please provide photos or details of the issue.
  • We will arrange a replacement, exchange, or refund at no additional cost.

Please retain the original packaging to help us process your claim efficiently.

5. Refunds

Once your returned item is received and inspected:

  • Approved refunds will be issued to the original payment method.
  • Refunds are processed within 15 days of receiving the returned item.
  • No restocking fees are charged.

6. Exchanges

  • We accept exchanges for eligible products.
  • Items requested for exchange must meet the same return eligibility conditions (new and unused).
  • Please contact our support team to arrange an exchange.

7. Order Cancellations

  • Orders may be cancelled for a full refund if the request is made before the order is shipped.
  • Once an order has shipped, standard return procedures apply.

8. Special Conditions

  • Only new and unused products are eligible for return or exchange.
  • Products returned outside the 30-day window are not eligible.
  • Certain products, including battery-based or solar accessories, may require special handling due to safety regulations.

9. Contact Us

If you have any questions about returns, exchanges, or refunds, please contact us:

📧 Email: support@bluewatts.store
📞 Customer Support: Available via email or contact form

Thank you for shopping with Bluewatts!